Privacy Policy Effective Date: January 14, 2025
River City Insurance ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://rcityinsurance.com/ (the "Site"), request insurance quotes, book appointments, manage policies, or communicate with us, including via SMS/text messaging.
1. Information We Collect We may collect the following types of information:
Personal Information: Name, address, email, phone number, date of birth, driver's license details, vehicle information, health-related data (for health/life/Medicare insurance), payment details, and other information you provide when requesting quotes, submitting forms, or contacting us.
Automatically Collected Information: IP address, browser type, device information, pages visited, and usage data via cookies and similar technologies.
SMS/Text Messaging Information: Mobile phone number and related consent details when you opt in to receive notifications.
2. How We Collect Information
Directly from you via our contact/quote forms, appointment booking, policy portal sign-up, phone calls, emails, or in-person interactions.
Automatically through cookies, analytics tools, and server logs on our Site.
From third parties such as insurance carriers (for quotes/policies) or service providers, only as necessary and with appropriate safeguards.
3. How We Use Your Information We use your information to:
Provide insurance quotes, process applications, manage policies, handle claims, and offer customer support.
Send important non-promotional communications, such as appointment confirmations, reminders, policy renewals, payment notices, or service
updates.
Improve our website, services, and customer experience.
Comply with legal obligations, prevent fraud, and enforce our agreements.
4. SMS/Text Messaging Communications We may send SMS/text messages for non-promotional purposes only (e.g., appointment confirmations & reminders, policy updates, renewal alerts) to customers who have provided express written consent.
Opt-In: You provide consent by: (1) checking a box on our website forms (e.g., contact/quote/appointment forms) agreeing to receive SMS notifications, or (2) providing verbal consent during calls/in-person interactions with explicit recording or documentation. Consent disclosures include: message purpose (notifications/reminders), frequency (event-based, not excessive), carrier fees ("Msg & data rates may apply"), and opt-out instructions ("Reply STOP to unsubscribe"). Consent is not required to purchase goods/services.
Opt-Out: Reply "STOP" to any message to unsubscribe. You may also reply "HELP" for assistance or contact us at (503) 339-3066 or info@rcityin
surance.com. We honor opt-outs promptly and maintain records.
Frequency & Timing: Messages sent as needed (e.g., around appointments or renewals), generally between 8:00 AM and 9:00 PM local time, in compliance with TCPA guidelines.
We do not send promotional/marketing texts unless separately consented to.
5. Sharing Your Information We may share your information with:
Insurance carriers, underwriters, and service providers to quote/process policies.
Third-party vendors (e.g., SMS platforms like Twilio) solely for sending compliant notifications.
Legal authorities if required by law, subpoena, or to protect rights/safety. We do not sell your personal information.
6. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method is 100% secure.
7. Your Rights You may request access to, correction of, or deletion of your personal information by contacting us. For SMS, opt-out as described above. Oregon residents may have additional rights under the Oregon Consumer Privacy Act (if applicable to our data practices).
8. Children's Privacy Our Site and services are not directed to children under 13. We do not knowingly collect data from children.
9. Changes to This Policy We may update this policy. Changes will be posted here with a revised effective date. Continued use constitutes
acceptance.
10. Contact Us River City Insurance 1810 Summer St NE, Salem, OR 97301 Phone: (503) 339-3066 Email: [email protected]
By using our Site or providing information, you agree to this Privacy Policy. If you have questions, contact us.